Monday, September 30, 2013

Pathways Release V5.17.06

Release V5.17.06 addresses system corrections and requests as outlined below. These changes will be reflected in the system effective October 2nd, 2013.

System Corrections/Requests Resolved:

Case 12366 – Region Admins cannot assign community reports
The ability for Region Administrators to assign Community Report access to users within their CoC has been restored.
Case 12390- Family Enrollment page looks like it allows an existing client to be enrolled twice and adds additional follow-ups.
If a client is currently enrolled in a program, a check box for that client will no longer display during a later family enrollment for another client in the same household. This will also prevent multiple follow-up records from being created.

Case 12783- Program Discharge Page message incorrect
On Program Discharge Page the HPRP Reference for Housing Status has been removed and has been replaced with “required for residential programs”

Case12669 – SSVF Services Information Page
On the SSVF Service Information page, the HPRP error reference has been replaced with, “this SSVF service transaction cannot be created because this client is not in an SSVF Program or the SSVF Program has no SSVF Funding Source specified.

Case 12710 and 12813 Veteran Page radio buttons disappear
The issues with the Branch of Military radio buttons disappearing when selecting a Branch or when coming back in to edit have been resolved.

Case 12461 – Family Enrollment – Disabling Condition and Chronically Homeless

Disabling Condition and Chronically Homeless values are no longer tied to the active client when conducting a family enrollment. However, if the active client in the household is disabled and has been chronically homeless, the whole household will be considered chronically homeless for reporting purposes.

Case 12498 – Adding Mobile Phone Number when clicking on the Process link

When clicking on “Process” to update client information, the Contact Information page now has the Mobile option. This information is also available on the Residential page from the Client menu.

If you have additional questions, please contact the Support Team at

Wednesday, September 11, 2013

2013 GA HMIS Conference with Updated Hotel Information

Conference Registration cutoff date: 10/18/2013. Click on this link to reserve your spot at the conference.
Register for the GA HMIS Conference

The 2013 GA HMIS Conference theme is "Getting To Simple".
There will be sessions that target key roles and processes that are critical to the success of HMIS and the impact on homelessness.

Below is an anticipated outline for the Conference. Stay tuned for more information on the agenda, guest speakers, etc. In the meantime, don't forget to complete your Conference and Hotel Room reservations.

The Conference Tracks
October 24th, 8:30am-4pm - October 25th, 8:30am -1pm
Track 1 for Agencies will include:
HMIS 101, Provider Success Stories, Tools for Training, The Road Ahead and more
Track 2 for CoC's will include:
Project Mgmt, Compliance System, AHAR Success, User Groups, Data Quality & Monitoring and Grant Applications Success and more
Track 3 will include:
Pivot Tables, Custom Reports, Imports/Exports, Filemaker and Data Visualization and more

Hotel Reservations:
Sea Palms Conference Center is full.
Additional rooms are available at the Island Inn.
301 Main St, St Simons Island, GA 31522
Please call 912-638-7805 to reserve a room and reference GAHMIS. They will honor the rate of $109.00! Shuttle will be arranged based on this hotel alone.

Wednesday, August 14, 2013

Pathways Announces The Release of V5.17.05

This release includes a system correction and several change requests.

System error fixes:
• Case 11778 has been resolved. The Assessment export now includes the last day of the reporting period.

• The document upload on the General Information Page no longer list the user that uploaded the document.

System change request completed:
• Case 11844 has been resolved: Within the intake Process, on the Process Household Residence Information screen, the “Save” button has been removed and the "NEXT" button perform s the following action:
o 1) If the user has not changed any field on the page, the button will navigate to the next page in the process without attempting to save the record, as if it was a Skip.
o 2) If the user has modified one or more fields on the page, the button will validate that all required fields have been entered, then do a Save, and then navigate to the next page in the process.

• Case 12377 has been resolved. On the Agency Service Item Maintenance page the Print Barcode button is misspelled. “Barocde” has been changed to “Barcode”.

• The Community Card now verifies if a Clients Authorization has expired or has no authorization prior to allowing a scan to continue and allows the user to update this information during the scanning process.

Monday, July 29, 2013

2013 Tri-J Homeless Census Released

ATLANTA - On the night of January 28, 2013, the Metro Atlanta Tri-Jurisdictional (Tri-J) Collaborative (City of Atlanta, Fulton County and DeKalb County) on Homelessness and Pathways Community Network Institute, along with over 400 community volunteers, conducted its sixth homeless population point-in-time count. The homeless census consisted of two types of enumerations, an unsheltered count and a sheltered count, which together result in a comprehensive picture of homelessness in the Tri-J. Overall, a total of 6,664 homeless people were counted in the Tri-J area on count night. 

Five times as many individuals as family members were counted on census night. Of the total number of homeless people counted, unaccompanied adults staying in emergency shelters comprised the largest group (33 percent) with unaccompanied adults sleeping in unsheltered locations second (30 percent). The largest number (39 percent) of individuals was staying in emergency shelters with the majority (50 percent) of family members also found in emergency shelters.

Download the full census report, including jurisdictional breakouts and comparisons to prior counts, here.

Wednesday, July 17, 2013

Pathways Announces the Release of V5.17.04

This release includes a system correction and several change requests.

System error fixes:
• The War Zone Selection for Veterans has been corrected
System change request implemented:
• Added a Skip button to the Last page of the financial wizard accessed through the program edit page.
• Added a warning note to the Anonymous check box.
• Changed the color bar on the Program and Program edit page from blue (shared) to teal (agency only).
• Cell phone has been added to the Contact page.
• HPRP References has been removed (other than reports)

If you have additional questions about the release, please contact the Technical Assistance Team at

Monday, June 3, 2013


ATLANTA - Nearly 33,000 people (32,937) received services from PATHWAYS COMPASS user agencies during the month of May, roughly equal to the number served a year ago.  More than 1,750 people received coordinated care in May.

The Cobb County, GA, Continuum of Care (CoC) showed the largest growth of services during the month, 24 percent year-over-year.

The Rochester, MN, Community Information Sharing System (CISS) implementation showed the biggest boost in coordinated care, which rose 522% compared to May of 2012.

To measure coordinated care, Pathways looks for the percentage of clients who have received services from two or more PATHWAYS COMPASS user agencies during a calendar month. 

Friday, May 24, 2013

Windows XP and IE8 no longer supported...

As PATHWAYS COMPASS is a web based application, providing online support for our agencies is a continual migration between various software and operating systems. As technology progresses, and although we try to stay ahead of the curve, unfortunately it is inevitable some issues will arise. As Technical Support receives many calls every day regarding “Pathways / application” issues, we have always recognized that some users may not be aware of the impending tends set forth beyond our control. We understand many of our agencies/users may be using out dated Operating systems and software versions. Below are quotes and links from various resources regarding the issues with Windows XP and Internet Explorer 8.

Click HERE for the official "words" from Microsoft

“While you may choose to stick with IE8/Safari 5, you will be using the browser without any support from us and may miss out on newly released features. You can still call support regarding general accounting issues that are not related to the browser, however support agents will not be able to help with issues arising due to your use of IE8/Safari 5.
We are encouraging all users to switch to Chrome, Firefox, IE10 or IE9 at their earliest convenience. Upgrading to these new browsers will also improve the performance of QBO as well as your regular day-to-day browsing.”
From Intuit blog:

“After April 8, 2014, Windows XP SP3 (Service Pack 3) users will no longer receive new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates. This means that any new vulnerabilities discovered in Windows XP after its end of life will not be addressed by new security updates by Microsoft.”
From :

"As we announced last year, we support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available) as well as the current and prior major release of Firefox, Internet Explorer and Safari on a rolling basis," wrote a Google representative in a Friday blog post. "Each time a new version of one of these browsers is released, we begin supporting the update and stop supporting the third-oldest version."
From PC Mag:

Thursday, April 25, 2013

Pathways Announces the New Pathways Training Website

Beginning May 1, 2013 PATHWAYS COMPASS Users will be able to access the new Pathways Training Website.

Pathways has been in the process of assisting users with the ability to get quicker and timelier access to training. We are excited that we have had the Confidentiality & Best Practices tutorial online for users to access 24/7. With this initial success we have completed the pilot New User Training online tutorial and are ready to provide to all of our PATHWAYS COMPASS Users. We are in the process of adding Reports, Agency Admin, and Data Quality to our online tutorial library as well

To give Users an easier way of accessing these tutorials, Pathways is introducing the new Pathways Training website. This page will allow you to access all instructor led trainings and tutorials that are currently available (eventually all core trainings will be available as a tutorial).

You can access this new training page at

Friday, April 12, 2013

Pathways Announces the Release of V5.17.01

This release includes the following new functions:

Financial Cash and the Financial Non-Cash Benefits pages

When a user attempts to Save a record after answering "No" to each individual income or benefit category, the system will display a pop up message stating that at least one category must be answered "Yes." This applies to both Finance pages accessed via the Finance menu, and those that are accessed via the Program Update page.

Housing Status Descriptions

These now match on the General Information page, the Program Update page, Program Entry and Program Exit , and the applicable reports and exports.

Program Update Page

A validity check has been added which prevents a user from setting Chronically Homeless to "Yes" if Disabling Condition is set to "No". This matches the check on the General Information page.

Special Needs Page

Using the "Set every need to No" button at the top of the page and then setting a condition to "Yes" will show the secondary questions for that condition in all cases.

Process Client Special Needs Page

Displays an error message if NONE of the questions are answered and a user attempts to save the page.

If you have any questions about these enhancements, please contact the Pathways Technical Assistance/Training Team at or at 866-818-1032, option 2.

Tuesday, April 2, 2013


Report/Export Updates:

Service Information + Basic Client Demographics export:
• A new column has been added to the Service Information + Basic Client Demographics export. The column title is Reason_Denied and it is placed immediately to the right of the Outcome column. If the outcome is "Service Not Provided" the Reason_Denied column contains the reason selected by the user, if any. If no reason is selected, or if the Outcome is anything other than "Service Not Provided", then this column will be blank.

Service Information + Basic Client Demographics export:
• The RACE column in the Service Records + Basic Client Demographics export has been corrected to display the Race properly.
Emergency Solutions Grant (ESG):
• The Emergency Solutions Grant report (ESG) have been released to the Production system.
Program Enrollment and Discharge Export:
• The Program Enrollment and Discharge (PED) export and the AHAR Alerts (AA) export have both been updated to add a business rule to the NO_ADULT_IN_HH column (PED) and the INDIVIDUAL_CHILD column (AA). If a child is directly enrolled in a program and then an adult is directly enrolled in the same program with a later Entry Date, the child is now being flagged with a “Y” in these columns.

Even though the AHAR and the APR reports both treat such a child correctly, the fact that the child was enrolled before any adult in the household is considered a condition that should be flagged for review by the agency.